关键词: 统计分析, 调度策略, 银行服务窗口

Abstract: Appropriate service window scheduling strategy is important for bank to retain its customers, which could significantly reduce the customers’ waiting time with less cost. Based on the collected data of one bank’s customers arriving time and service time, the customers’ arriving time and service time curve is imitated by using optimal square approximation method. According to the Kolmogrov-Smirmov inspection method, the parameter is proved to fit for the M/M/n queuing model analysis condition. Through the common customer and VIP customer M/M/n model analysis, comparison of the statistical analysis result, the service queuing window balance scheduling strategy is determined to be the appropriate strategy. The balance scheduling strategy would shorten queuing time without increasing extra hardware resource and thus improve the customer satisfaction.

Key words: Statistical Analysis, Schedule Strategy, Bank Service Window